How Learning customers by listen In 2021

When you ask questions, remember to be polite and give your customers time to think - you aren't there to interrogate them!           

How Learning customers by listen In 2021

How Learning customers by listen In 2021

 

 

When you ask questions, remember to be polite and give your customers time to think - you aren't there to interrogate them!                 

Asking great questions is useless if you don’t listen to the answers! But listening is not the same as just hearing something. Hearing is a passive process, whereas listening is an active skill that you have to work at.

Give the customer time to finish what he or she is saying. Interrupting customers as they speak or finishing their sentences for them will only irritate them.

Taking notes will help you to focus on what they are saying and serve to jog your memory after the meeting. In addition, it demonstrates to your customer that what they are talking about is sufficiently interesting and important for you to write down.

When you are listening, you need to use your body language to encourage your customer to keep talking. The following tips may also help you to demonstrate that you are listening and interested:

  •  Maintain eye contact. If you do take notes, try to master the art of doing it without looking down. Keeping eye contact with people is a good way to show that you are interested in what they have to say. Looking at your notes could be misinterpreted by some customers as not being interested.
  • Not occasionally. Nods of the head show that you either understand or agree with what the customer is saying.
  • Make confirmatory noises. Skillful conversationalists pepper their dialogue

with words and phrases such as ‘uh-um’ or ‘go on’ and ‘yes’. Most people do this naturally and it shows that they are following the gist of what is being said.

A good way to demonstrate that you are listening is to summaries and reflect. It also makes sure that you really do understand correctly. After your customer has finished explaining something, try to paraphrase what has just been said using phrases such as:

  • So it sounds as if...
  •  Putting it another way, would it be right to say that...

Just to make sure that I understand you, can I repeat back to you what I think you seem to be saying . . .